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IBM Blockchain Focuses On Music Rights Protection In New Trial
Blockchain has seen previous implementations in the music business, also ... IBM Blockchain meanwhile is itself seeing considerable interest, from ...
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Porsche Seeks Blockchain Companies for Startup Competition
"Porsche aims to obtain external input on the disruptive potential of the blockchain transaction system by collaborating with the start-up scene.
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Spot the Difference? “IC3” Blockchain Group Gains First Financial Member
IC3, which consists of Cornell University, University of California at Berkeley, University of Illinois at Urbana-Champaign, the Technion, IBM and Intel, ...
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Visa dodged bitcoin, embraces blockchain
Visa is now heavily investing in blockchain, the clever system that underpins bitcoin and similar digital currencies. Blockchain was supposed to cut out ...
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Blockchain a rose by any other name
The question of what exactly is blockchain has come to the fore this week with the publication of the eBook 'Blockchain and theMeets Supply Chain: ...
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Blockchain is a 'trust machine' with the power to topple the tech giants
The blockchain – an apparently mundane process that drives crypto-currency Bitcoin – is in effect a "trust machine". And it threatens anyone in the ...
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Lakeside Partners launches blockchain competition
The call for entries has gone out today and entries have to be in by July 30th. The jury will select the top 50 in September and reduce that to 10 by ...
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BOScoin, a New Cryptocurrency Platform, Introduces a Self-Evolving BlockchainBuilt on "Trust ...
The contracts on the BOScoin blockchain are called Trust Contracts and the decision making system is called the Congress Network. (Photo: Business ...
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Blockchain: The Battle To Secure Digital Identities
A solution to my answer should be the blockchain. A few well-known companies such as Deloitte, IBM, and Microsoft started to ask themselves the ...
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Abu Dhabi Securities Exchange: Blockchain Is Part Of Our Goals To Strengthen The Culture Of ...
Abu Dhabi Securities Exchange (ADX) Chief Executive, Rashed Al Blooshi, said that deploying the 'Blockchain' technology is part of the innovation ...
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The Blockchain Will Do to the Financial System What the Internet Did to Media
Joichi Ito, Neha Narula, and Robleh Ali. 3/8/2017. “The Blockchain Will Do to the Financial System What the Internet Did to Media.” Harvard Business ...
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Fintech O2O
Eventbrite - NexChange presents Fintech O2O: Blockchain, Cognitive Banking and AI - Monday, April 10, 2017 at Smart-Space FinTech. Find event ...
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Blockchain
Not one blockchain to rule them all. 17 January 2017. The wave of hype around the topic of blockchain, and the Distributed Ledger Technologies ...
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FINRA Blockchain Symposium
Distributed Ledger Technology (DLT)—also known as blockchain technology or distributed database technology—has attracted significant interest ...
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Medical Records on the Blockchain
Learn about the management of medical records using blockchain technology, and how Estonia and Dubai are leading the way.
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Experienced Blockchain Smart-Contract developer
Melonport published the job Experienced Blockchain Smart-Contract developer on jobs.ch. Apply now for this job!
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Blockchain Engineer
XENZEX Limited is hiring Blockchain Engineer. Flexible working hours. Discretionary bonus. Free shuttle bus.
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High Security Business Network (HSBN) vNext Beta
The HSBN vNext Beta provides a turnkey solution for generating a blockchain business network. The service quickly provisions you the network and ...
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Blockchain Applications
Align Commerce, a Blockchain-based business payment platform, raised $24M funding in a Series B round led by NAB Ventures, with participation ...
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Royal Mint uses Blockchain for RMG
Blockchain technology enables the UK's Royal Mint for main advantages for its new RMG bullion-buying product. These are speed, transparency, ...
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The most successful artificial intelligence (AI) systems will be those comprising an emotional intelligence almost indistinguishable from human-to-human interaction, according to Bronwyn van der Merwe, group director at Fjord Australia and New Zealand — Accenture Interactive’s design and innovation arm.
While the concept of AI is not new, in 2017 van der Merwe expects emotional intelligence to emerge as the driving force behind what she called the next generation in AI, as humans will be drawn to human-like interaction.
Speaking with ZDNet, van der Merwe explained that building on the first phase of AI technology, emotional intelligence enhances AI’s ability to understand emotional input, and continually adapt to and learn from information to provide human-like responses in real time.
Currently, 52 percent of consumers globally interact via AI-powered live chats or mobile apps on a monthly basis, Fjord reported, with 62 percent claiming that they are comfortable with an AI-powered assistant responding to their query.
With consumer appetite for AI expected to continue to grow at a rapid pace, van der Merwe predicts emotional intelligence will be the critical differentiator separating the great from the good in AI products, especially given that by 2020 she expects the average person to have more conversations with chat bots than with human staff.
“People are probably going to be more drawn into engaging with chat bots and AI that has personality,” she said. “We’re seeing this already … it’s a companion and it’s something people can engage with.”
Van der Merwe explained that Amazon, Microsoft, and Google are hiring comedians and script writers in a bid to harness the human-like aspect of AI by building personality into their technologies.
With audience engagement somewhat guaranteed out of necessity when it comes to employing AI technology, van der Merwe said companies will have to focus very heavily on transparency and trust, and tell customers when they start speaking with a machine, be careful not to blur the lines.
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“Right now, my recommendation to our clients is that we need to experiment with this … and we need to get data to validate our response,” she said.
“My intuition is that it’s better to be completely transparent so that you are building the trust, because I think if you build solutions that don’t have transparency at their core, you risk unintended consequences that could create a media storm and a backlash of a brand.”
An AI capable of human emotion is not a guaranteed win, however, with van der Merwe pointing to the public relations nightmare that was Microsoft’s Tay.
Microsoft announced in March last year that it was testing a new chat bot, Tay.ai, that was aimed primarily at 18- to 24-year-olds in the US. After a brief 16-hour Twitter rampage, Microsoft suspended Tay for spouting inflammatory and racist opinions.
Tay was designed by the tech giant to use a combination of public data and editorial developed by staff, including comedians. But, as an AI bot, Tay also used people’s chats to train it to deliver a personalised response.
“Much to Microsoft’s embarrassment, they had to shut it down very quickly,” van der Merwe said. “There’s a real, big question around ethics and how you build the morality into AI.”
While the debate over machines displacing workers has been discussed at length, van der Merwe is certain AI won’t ever completely replace human beings.
“As human beings, we have contextual understanding and we have empathy, and right now there isn’t a lot of that built into AI. We do believe that in the future, the companies that are going to succeed will be those that can build into their technology that kind of understanding,” she said.
“[Organisations need to] harness the strengths of AI and human beings and deliver those things seamlessly to a user in order to deliver a great customer experience.”
As organisations enter into the new territory that is emotional intelligence, van der Merwe recommends a long and hard think about AI’s impact on society, jobs, and the environment.